Believe it or not, 16% of travellers spend 80% of a company’s travel budget. This was one of the findings shared in the 2nd Technology & Innovation Observatory for Business Travel report commissioned by Amadeus Spain. Developed by Forum Business Travel, a Madrid-based business travel think-tank, the survey is based on online interviews, focus groups, and face to face interviews with 150 travel managers. One of the main findings from the report is that self-booking online tools have substantially progressed during the last two years.